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Terms and Conditions of La Manga Holidays
Booking Terms and Conditions of La Manga Holidays

1. Reservation: To secure your booking please complete the Booking Form and send it to us together with your deposit/payment. Confirmation and invoice for any remaining balance will be sent to you. Please check these documents and query immediately if not in order.

2. Prices: The prices quoted in our Price List, are for the rentals of the appropriate villa/apartment. In addition to weekly/maid linen service the following are also included; electricity, gas, water, the services of our Management Companies and pool/garden maintenance for individual villas with private pool. A welcome grocery pack is also included. Not included are transfers to and from the property, insurance, car hire, flight costs and beach towels.

3. Price Guarantee: Our prices are fully guaranteed against surcharges, subject only to Government action, which would materially affect the rates of exchange used

4. Payment: For bookings made 10 weeks before arrival a non-refundable deposit as per booking form should be made, the balance being due 10 weeks before arrival, whether invoiced or not. If, for any reason, the balance is not received within 7 days of the due date, cancellation may be assumed by La Manga Holidays with consequent loss of deposits and/or cancellation charges as set out below. For bookings made less than 10 weeks before arrival the total price is due with the Booking Form

5. Cancellation – By You: Should you wish to cancel your booking once it has been accepted by us, we must receive written instructions to this effect and the following charges become payable by you;

Up to 70 days before arrival: Loss of deposit paid (subject to a minimum of £250)
69 -35 days before arrival: 50% of total amount (subject to a minimum of £250)
34 - 0 days before arrival: 100% of total amount (subject to a minimum of £250)

6. Cancellation – By Us: Our liability is limited to the provision of the accommodation as booked. In the unlikely event that we have to cancel your holiday through circumstances beyond our control we will immediately advise you of the situation and endeavour to offer you alternative accommodation. If we are unable to offer you suitable accommodation of if the alternative is unacceptable to you, you will be entitled to a refund of all monies paid to us. Note: Refunds will not be payable if we are forced to cancel due to war, disaster, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

7. Property Description: The information contained on our website is made in good faith and is not intended to mislead. It is feasible however that changes in facilities may occur without our knowledge. All properties are privately owned and the descriptions and photographs shown are generic in nature and the furnishings and decor of each property may well be different from the details shown within our website. The general community descriptions and facilities are accurate, but are subject to change. We will endeavour to communicate such changes but cannot be held responsible for any resulting inaccuracies which are beyond our control.

Accordingly, as the electricity and water supplies are often not reliable as one would expect, short breaks do sometimes occur and we cannot be held responsible for this or any other lack of facility which is beyond our control. A number of the properties at the Resorts are for sale and you may contacted by one of the sales companies wishing to show the property you are staying in. Your co-operation would be greatly appreciated.

8. Subletting The accommodation is reserved exclusively for the people named on the booking form. Subletting the property to others is not permitted.

9. Pets Pets/animals are strictly forbidden in all apartments and villas.

10. Damage Deposit - please also see Condition 17 below: It will be necessary to deposit with the Management Company a signed credit card voucher which will be held against possible damages. All breakage’s etc must be reported to our Management Companies and must be paid for locally before vacating the property. We also reserve the right to charge for damage’s and breakage’s not reported and found after departure.

11. Telephone: Should a telephone be available in the property, it can be used for internal and incoming calls free of charge. If clients wish the external line to be connected a signed credit card slip (Visa/Mastercard) must be deposited with our Management Company. Please note that all charges relating to this service must be paid prior to departure and that there is a minimum 12 Euros service charge (excluding VAT).

12. Building Works/General Maintenance: Building works and general maintenance are often taking place across the Resorts and although we try very hard to place you as far away as possible we cannot guarantee there will be no background residual noise.

14. Rental Period: The rental period commences 4.00 pm on the day of arrival and terminates on 10.30 am on the day of departure.

15. Complaints: In the unlikely event that you have a complaint whilst you are on holiday please bring it to the attention of our Management Company as soon as possible so that they have an opportunity to put it right at the time. If you fail to follow this simple procedure we cannot accept any responsibility for any claim as we have been deprived of the opportunity to investigate and rectify the problem.

16. We do not store credit card details nor do we share customer details with any 3rd parties.

17. Damage Deposit: Certain properties require a damage deposit to be paid in the amount of £ 250 per booking. This will be required to be paid 10 weeks prior to departure or at the time the reservation is confirmed if the reservation is made within 10 weeks of departure. You will be liable for any loss or damage during your stay, i.e. not just limited to the damage deposit paid.

This damage deposit will be refunded in full within 7 days of departure providing no damages or breakages are found. Any damages or breakages should be reported during your stay, but we also reserve the right to charge for damage’s and breakage’s not reported and found after departure.

18. La Manga Holidays shall not be liable for any loss or damage arising from any matter outside the reasonable control of La Manga Holidays including (but not limited to) acts of God, war, civil disturbance, strikes or any other industrial action, acts of Government or failure of public supplies

Our Address and Contact Details are as follows:

La Manga Holidays
White House Farm
Wickham Hall Lane
Wickham Bishops

Telephone: 01376 520986

19. Availability of Services: We are unable to guarantee we will be able meet your golf, tennis, childrens club requirements. You should contact the golf, tennis and childrens club directly or any other activity area at Club to ensure your requirements are available prior to confirming and paying for your holiday accommodation, which are subject to price changes.

20. Golf Tee Times, Green Fees and Tennis Availability and Prices: We do not guarantee the availability of tennis, golf tee times or the price of golf rounds or equipment, which are subject to immediate change. If these aspects of your holiday are important, then these should be booked and confirmed with the Tennis and Golf Club prior to confirming your accommodation reservation.

The tennis fees and green fees shown on our website are a guide price only and the final price will be confirmed by the Tennis and Golf Club.
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